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Help Centre

7b7 Help Center — Get quick answers to all your questions

From account registration to payments, bonuses, and games — select a category below or contact us directly via live chat for any assistance you need.

7b7
24/7
Live Support
<5 Minutes
Average Response Time
98%
Resolution Rate
In Bengali
Full Support

What do you need help with?

Pick a category and jump straight to the answer you need

Account
Registration, Login, Password & Profile Updates
12 Guides
Deposits & Withdrawals
For Mobile Pay, Nagad, Rocket & bank payment queries
10 Guides
Bonuses & Promotions
Using Welcome Bonuses, Free Spins & Offers
8 Guides
Games & Betting
slots, Live Casino & Sports Betting rules
15 Guides
Security & Verification
KYC, Identity Verification & Account Security
7 Guides
Technical Issues
Loading, mobile & app issues
9 Guides
Responsible Gaming
Limits, Self-Exclusion & Support
6 Guides
Direct Support
Live Chat, Email & Other Contact Options
Available 24/7
7b7

Account Guides

Opening an account, logging in, and managing your profile on 7b7 is quick and straightforward.

Steps to create a new account

1
Go to the registration page
Go to 7b7.click and click the "Register" button. You can sign up from any device — mobile or desktop.
2
Fill In Your Details
Enter your mobile number, password, and date of birth. Make sure all details are accurate, as they will be verified later.
3
Verify OTP
Verify your number using the OTP sent to your mobile. It only takes 30 seconds.
4
Get Started
Once your account is set up, claim your welcome bonus and start betting on your favourite games.

Each person may hold only one account. Opening multiple accounts may result in all accounts being closed and any funds forfeited.

Forgot your password?
On the login page, click "Forgot Password". An OTP will be sent to your mobile number — use it to set a new password.
Profile Update
You can update your name, address, and email in Account Settings. To change your mobile number, contact support for assistance.
If Your Account Gets Locked
After 5 consecutive incorrect password attempts, your account will be temporarily locked. Wait 30 minutes and try again, or contact Live Chat.

Deposit & Withdrawal Guide

7b7 supports all popular payment methods in Bangladesh. The payment process is simple and secure.

Mobile Pay
Nagad
Rocket
Bank Transfer
Deposit with Mobile Pay
Log in to your account → Wallet → Deposit → Select Mobile Pay → Enter amount → Send money to the 7b7 number → Enter transaction ID → Confirm. Your balance will be updated instantly.
Deposit via Nagad
The process is the same — select Nagad from the deposit menu. Send money via the Nagad app, then confirm on 7b7 with your transaction ID. Minimum deposit is ৳500.
Deposit Pending
Your balance is usually updated within 5 minutes. If it hasn't appeared after 15 minutes, contact live chat with your transaction ID. Having a screenshot ready will speed things up.
Deposit Limits
Minimum deposit: ৳500. Maximum single deposit: ৳50,000. Daily maximum: ৳2,00,000. VIP members have separate limits.
Withdrawal Steps
Wallet → Withdrawal → Select method → Enter amount → Enter your Mobile Pay/Nagad number → Confirm. Funds typically arrive within 5 to 30 minutes.
Withdrawal Time
Mobile Pay/Nagad: 5–30 minutes. Rocket: 15–60 minutes. Bank transfer: 2–24 hours. Requests made after midnight may be processed the following morning.
Is KYC verification required?
Large withdrawals made for the first time may require identity verification (KYC). Submit a photo of your National ID or passport. Verification is usually completed within 24 hours.
If Your Withdrawal Is Cancelled
Withdrawals may be cancelled if wagering requirements aren't met or your account isn't verified. Contact support for more details.
Deposit Limits
Minimum ৳500
Single Maximum ৳50,000
Daily Maximum ৳2,00,000
Withdrawal Limits
Minimum ৳500
Daily Maximum ৳1,00,000
Monthly Maximum ৳10,00,000
7b7

Bonus Usage Guide

Claiming a bonus at 7b7 is straightforward, but bonuses do come with terms. If you're not familiar with them, it's easy to get confused. Here are answers to the most common questions.

Enter a bonus code at the time of your first deposit, or activate an offer from the promotions page. 7b7's welcome bonus matches up to 100% of your first deposit, up to ৳5,000.

To withdraw a bonus, you must wager a specified multiple of the bonus amount. For example, a ৳1,000 bonus with a 30x wagering requirement means you need to place ৳30,000 in bets before withdrawal becomes available.

Free spins are typically offered as part of the welcome package or in weekly promotions. Keep an eye on the Promotions page regularly. Free spins must be used on specific games and are valid for 72 hours.

Yes, if you no longer wish to meet the wagering requirements after claiming a bonus, you can cancel it via Account Settings or by contacting support. Keep in mind that cancelling will forfeit your entire bonus balance.

Games & Betting Guide

Here are quick answers to the most common questions new players have about playing games and placing bets on 7b7.

Can I play in demo mode?
Most slots and table games have a demo mode you can try without logging in. Live Casino and crash games don't offer demo play — real money is required for those.
How do odds work in Sports Betting?
Odds are displayed in decimal format. For example, odds of 2.5 means a ৳100 bet returns ৳250 if you win (including your original ৳100 stake). Odds on 7b7 are competitive and update in real time during live matches.
Where does my money go after a winning bet?
Your winnings are credited directly to your 7b7 wallet. From there, you can withdraw anytime or use the funds to place more bets.

Security & Identity Verification

The security of your account and funds is our top priority at 7b7. We use SSL encryption, meaning all your data is fully encrypted in transit. No third party can access it.

KYC, or Know Your Customer, is a standard process followed by all licensed gaming platforms. At 7b7, identity verification may be required before large withdrawals or if any suspicious activity is detected. It's there to protect you — so no one else can access your account.

What do I need for KYC verification?

Identity Document
A clear photo of your National ID (NID), passport, or driving licence, with all four corners visible.
Selfie Verification
In some cases, you may need to take a selfie holding your NID. Make sure the photo is clear and taken in good lighting.

Tips for Keeping Your Account Secure

  • Use a strong password — mix letters, numbers, and symbols.
  • Never share your password with anyone — 7b7 support staff will never ask for it.
  • Avoid logging into your account on public Wi-Fi.
  • Always log out when you're done, especially on shared devices.
  • If someone you don't know asks for your OTP or password in the name of 7b7, it's a scam — report it to support immediately.

7b7 will never ask for your password or OTP via email or SMS. If you receive such a message, it may be a phishing attempt. Use our official website directly and report it to support.

Technical Issues
Game Not Loading
Clear your browser cache and try a different browser. Keep VPN turned off. If the issue persists, contact support.
Slow Loading on Mobile
Close background apps and use Chrome or Samsung Browser. A stable connection is required for live games.
Can't log in
Check Caps Lock. Reset your password. Clear cookies and cache.
Payment Gateway Error
Wait a few minutes and try again. Bank or mobile banking servers can sometimes go down temporarily.
Still Need Help?

Our support team is always available on live chat. Chat in Bangla and get fast resolutions.

7b7

Responsible Gaming Support

7b7 believes gaming should be a source of fun, not stress

Time Limit
Set a daily or weekly play time limit in your account settings. Once the limit is reached, your session will end automatically.
Budget Limits
Set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; increasing it requires a 7-day waiting period.
Take a Break
You can temporarily suspend your account if you need a break — from 24 hours up to 6 months.
Self-Exclusion
If you wish to stop gaming permanently, use the Self-Exclusion option. Contact support to have it activated.
Learn more about responsible gaming

Get Direct Support

7b7's support team is here for you seven days a week, around the clock

Live Chat
Click the chat icon at the bottom right of the page. Chat in Bangla and get a response within 5 minutes.
Fastest
Email Support
For complex issues, email us at support@7b7.click. You'll typically receive a reply within 24 hours.
For More Complex Issues
FAQ Page
Answers to common questions are available on our detailed FAQ page. Checking it before contacting support may get you a faster resolution.
View FAQs

Help Center FAQ

Yes, 7b7 offers full support in Bengali. You can reach us in Bengali via Live Chat or email — our support team is built with Bangladeshi players in mind.

Wait 15 minutes first. If it still hasn't arrived, contact Live Chat with your transaction ID and a screenshot. The 7b7 payment team typically resolves issues within 30 minutes.

KYC verification is usually completed within 24 hours. It may take a little longer on public holidays. Clear, legible photos will help speed up the process.

No, you don't need a separate app — 7b7 works fully in your mobile browser. Just open 7b7.click in Chrome or Samsung Browser for the complete experience. You can also add it to your home screen for an app-like feel.

Live Chat is the fastest option — you'll usually get a response within 5 minutes. For non-urgent matters, email us at support@7b7.click. For general questions, the FAQ page has instant answers.

Issue not resolved?

The 7b7 support team is always here for you. Chat with us in Bengali via Live Chat — get fast answers, fast.

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